Aquaphoria Guest Services

How can we help?

Choose the kind of help you need, then send the form below with the details that let us respond quickly.
01 · Orders Order & availability help Questions about an order, livestock availability, or a product before you buy.
02 · Live Arrival DOA or shipping claim Review the live-arrival policy first, then include your order number and required photos or video. Review policy →
03 · Livestock Care & specimen questions Ask about medaka, shrimp, acclimation, care, or the details behind a current listing. Open Aquapedia →

Use the message form below and include your order number when applicable.

Contact

Questions about an order, live-animal shipping, availability, or a product? Send us a message and include your order number when applicable. We typically respond within 1–2 business days.

For a live-arrival claim, please review our Shipping & DOA Policy first and contact us within 1 hour of delivery with the required photos or video.