Shipping & DOA Policy

Thank you for shopping with Aquaphoria. We take extra care when packing live fish, shrimp, and aquatic supplies so they arrive safely.

Live Arrival Guarantee

Aquaphoria offers a live arrival guarantee on eligible live fish and shrimp orders when the package is delivered on the first delivery attempt.

To qualify for DOA coverage, you must contact us within 1 hour of delivery with:

• Clear photos or video of the unopened bag
• A photo of the shipping label
• Your order number

Please do not open or discard the bag before contacting us.

DOA Coverage

If a fish or shrimp arrives dead and the claim is approved, Aquaphoria may offer one of the following:

• Store credit
• Replacement, if available
• Refund for the livestock item

Shipping costs are not refundable.

What Is Not Covered

The live arrival guarantee does not apply if:

• The package was not received on the first delivery attempt
• The shipping address was incorrect
• The customer was unavailable for delivery
• The package was left outside too long after delivery
• The bag was opened before photos or video were taken
• The package was delayed by the carrier, weather, or circumstances outside our control

Shipping Days

Live orders are usually shipped Monday through Wednesday to help avoid weekend delays.

Aquaphoria may delay shipping during extreme heat, cold, storms, holidays, or unsafe shipping conditions. This is done to protect the animals.

Supplies Shipping

Dry goods, aquarium supplies, and non-live items may ship separately from live animals.

If a supply item arrives damaged or incorrect, please contact us with photos and your order number.

Customer Responsibility

Please make sure your shipping address is correct before placing your order.

For live animal shipments, please track your package and be available to receive it as soon as it arrives.

Local Pickup

Local pickup may be available by appointment only.