Thank you for shopping with Aquaphoria. We take extra care when packing live fish, shrimp, and aquatic supplies so they arrive safely.

Live Arrival Guarantee

Aquaphoria offers a live arrival guarantee on eligible live fish and shrimp orders when the package is delivered on the first delivery attempt.

To qualify for DOA coverage, you must contact us within 1 hour of delivery with:

• Clear photos or video of the unopened bag
• A photo of the shipping label
• Your order number

Please do not open or discard the bag before contacting us.

DOA Coverage

If a fish or shrimp arrives dead and the claim is approved, Aquaphoria may offer one of the following:

• Store credit
• Replacement, if available
• Refund for the livestock item

Shipping costs are not refundable.

What Is Not Covered

The live arrival guarantee does not apply if:

• The package was not received on the first delivery attempt
• The shipping address was incorrect
• The customer was unavailable for delivery
• The package was left outside too long after delivery
• The bag was opened before photos or video were taken
• The package was delayed by the carrier, weather, or circumstances outside our control

Live-Animal Shipping Rates and Mixed Orders

Live medaka and shrimp ship by UPS 2-Day ($35 per box) or UPS Next-Day ($60 per box) where the destination and conditions qualify. These charges are separate from any dry-goods free-shipping promotion; checkout displays the available services before payment.

When an order includes both livestock and aquarium supplies, checkout may split the order into separate shipments. Select More shipping options during checkout to review the available UPS shipping speeds for the live-animal shipment. Estimated dispatch remains subject to animal health, acclimation, weather, and carrier safety.

Shipping Days

Live orders are usually shipped Monday through Wednesday to help avoid weekend delays.