Shipping policy

SHIPPING POLICY

Last updated: July 16, 2026

OVERVIEW

Thank you for shopping with Aquaphoria. We carefully pack live medaka, shrimp, aquatic animals, and aquarium supplies to help them arrive safely.

This Shipping Policy applies to all orders placed through Aquaphoria. Live-animal purchases are also subject to our Shipping & DOA Policy:

https://aquaphoria.shop/pages/shipping-doa-policy

ORDER PROCESSING

Orders are processed as quickly as reasonably possible. Processing times may vary depending on:

• Product availability
• Order volume
• Weather conditions
• Carrier schedules
• Holidays
• The health and readiness of live animals
• Packaging or supply requirements

Placing an order does not guarantee that it will ship immediately.

Aquaphoria may delay an order when necessary to protect live animals or reduce the risk of carrier delays.

SHIPPING RATES

Available shipping methods and shipping charges are displayed at checkout.

Shipping rates may be based on the destination, package size, package weight, product type, carrier service, and whether the order contains live animals.

Customers are responsible for reviewing and accepting the shipping charge before completing checkout.

LIVE-ANIMAL SHIPPING DAYS

Live fish and shrimp orders are generally shipped Monday through Wednesday to reduce the risk of weekend delays.

Aquaphoria may select or adjust the shipment date based on weather, temperature, holidays, carrier operations, or other conditions that could affect the safety of the animals.

We may hold live-animal orders during:

• Extreme heat
• Extreme cold
• Severe storms
• Hurricanes or tropical weather
• Holiday shipping periods
• Carrier service interruptions
• Other unsafe shipping conditions

A weather or safety hold is not considered a cancellation. We will ship the order when conditions are reasonably safe.

SHIPPING AND DELIVERY ESTIMATES

All shipment dates, transit times, and delivery dates are estimates only and are not guaranteed.

Aquaphoria is not responsible for delays caused by:

• Shipping carriers
• Weather
• Natural disasters
• Service interruptions
• Transportation problems
• Government action
• Customs processing
• Incorrect or incomplete addresses
• Missed delivery attempts
• Events outside our reasonable control

Carrier delays do not automatically qualify an order for a refund, replacement, or store credit.

TRACKING AND RECEIVING LIVE ORDERS

Tracking information will be provided when available.

Customers ordering live animals are responsible for:

• Monitoring the tracking information
• Being available to receive the package
• Receiving the package on the first delivery attempt
• Bringing the package indoors promptly after delivery
• Following all arrival and acclimation instructions
• Providing a correct and complete shipping address

Packages should not be left outdoors, in direct sunlight, inside a hot vehicle, or exposed to extreme temperatures.

SHIPPING ADDRESS

Customers must provide a complete and accurate shipping address when placing an order.

Aquaphoria is not responsible for delays, loss, returns, or livestock deaths caused by:

• Incorrect addresses
• Incomplete addresses
• Missing apartment or unit numbers
• Invalid postal codes
• Customer-requested carrier changes
• Unapproved package rerouting
• Delivery to an address where no one is available

Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order enters processing or fulfillment.

Additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility.

LIVE ARRIVAL GUARANTEE

Aquaphoria provides a live-arrival guarantee for eligible live fish and shrimp orders delivered on the first delivery attempt.

To qualify for Dead on Arrival, or DOA, coverage, the customer must contact Aquaphoria within one hour of the carrier’s recorded delivery time.

The claim must include:

• Clear photographs or video showing the animal inside the unopened original shipping bag
• A clear photograph of the shipping label
• The order number
• The name and quantity of the affected animals

Do not open or discard the bag before taking the required photographs or video and contacting us.

Opening the bag before documenting the claim may make the order ineligible for DOA coverage.

APPROVED DOA CLAIMS

If a DOA claim is approved, Aquaphoria may provide one of the following at its discretion:

• Store credit for the affected livestock
• A replacement, if available
• A refund for the affected livestock item

Original shipping charges are not refundable.

Replacement animals may require the customer to pay a new shipping charge.

Refunds, credits, and replacements apply only to the confirmed affected livestock and not automatically to the entire order.

DOA EXCLUSIONS

The live-arrival guarantee does not apply when:

• The claim is submitted more than one hour after recorded delivery
• The package was not received on the first delivery attempt
• The customer was unavailable to receive the package
• The package was left outdoors or unattended too long
• The shipping address was incorrect or incomplete
• The package was rerouted, redirected, intercepted, or held at the customer’s request without prior approval
• The original shipping bag was opened before photographs or video were taken
• Required photographs, video, shipping-label evidence, or order information is missing
• The customer discarded the animal or packaging before the claim was reviewed
• The animal was alive at delivery but later died after the bag was opened
• Loss occurred because of improper acclimation, unsuitable water parameters, temperature shock, contamination, incompatible tankmates, inadequate quarantine, medication, or other conditions after delivery
• Delivery was delayed by the carrier, severe weather, natural disaster, or circumstances outside Aquaphoria’s reasonable control

Aquaphoria may request additional photographs, video, water-parameter information, or other evidence when reviewing a claim.

LIVE ANIMALS AFTER ARRIVAL

The live-arrival guarantee covers eligible animals at the time of delivery only.

After an animal arrives alive and the shipping bag is opened, the customer assumes responsibility for proper acclimation, quarantine, housing, water quality, filtration, oxygenation, temperature, feeding, and care.

Aquaphoria is not responsible for losses after successful live arrival caused by the customer’s aquarium, pond, tub, equipment, water conditions, acclimation method, tankmates, medications, or husbandry.

SUPPLIES AND NON-LIVE PRODUCTS

Aquarium supplies, dry goods, food, filters, spawning supplies, and other non-live products may ship separately from live animals.

If a non-live item arrives damaged, defective, missing, or incorrect, contact Aquaphoria promptly and provide:

• Your order number
• Clear photographs of the item
• Clear photographs of the packaging
• A description of the problem

Do not discard damaged products or packaging until the claim has been reviewed.

Damage claims may be denied when the item or packaging is discarded before documentation is provided.

SPLIT SHIPMENTS

Orders containing both live animals and aquarium supplies may be divided into separate shipments.

Products in the same order may arrive on different dates and through different carriers.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

ORDER CHANGES AND CANCELLATIONS

Contact Aquaphoria as soon as possible if you need to request an order change or cancellation.

We cannot guarantee changes or cancellations after an order has entered processing, packing, or fulfillment.

Live animals may be specially selected, conditioned, held, or prepared for shipment. Cancellation eligibility is determined under our Return and Refund Policy.

LOCAL PICKUP

Local pickup may be available by appointment when offered during checkout or arranged directly with Aquaphoria.

Do not arrive for pickup without confirmation.

Orders not collected within the agreed pickup period may be canceled, restocked, or subject to additional arrangements.

SHIPPING RESTRICTIONS

Customers are responsible for confirming that the animals and products ordered may legally be shipped to, possessed in, and maintained at the destination.

Aquaphoria may cancel or restrict shipments to locations where shipping is unavailable, unsafe, prohibited, or subject to requirements we cannot reasonably fulfill.

Questions about shipping, delivery, or a DOA claim may be sent to:

Aquaphoria

Email:
sumixim@aol.com

Phone:
+1 228-806-5385

Contact page:
https://aquaphoria.shop/pages/contact